Privacy Policy

Effective date: May 2025

At The Orchard Wellness Centre, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and safeguard your personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (email address, phone number, postal address)

  • Date of birth

  • Health information relevant to your booking (e.g. pregnancy, injury, medical conditions)

  • Billing and payment information

  • Communication preferences and booking history

We only collect information that is necessary for providing our services or as required by law.

How We Collect Your Information

Your personal information may be collected when you:

  • Book a session online, by phone or in person

  • Purchase a voucher, pack, or membership

  • Sign up for our newsletter or marketing promotions

  • Contact us via email, phone or contact form

  • Provide feedback or complete surveys

We may also collect non-identifiable information via cookies when you visit our website.

How We Use Your Information

We use your information to:

  • Manage bookings and appointments

  • Provide tailored support and safe services

  • Send confirmations, reminders, and follow-ups

  • Process payments and manage memberships

  • Communicate important updates, offers or changes

  • Improve your experience and our services

You may opt out of marketing communications at any time.

Storage & Security

Your information is securely stored on encrypted systems and accessible only to authorised staff. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.

Disclosure to Third Parties

We do not sell, rent or trade your personal information.

Your information may be disclosed to:

  • Our trusted software providers (e.g. booking platforms, email systems)

  • Legal or regulatory authorities if required by law

  • Health professionals, only with your consent or in an emergency

All third parties are required to comply with privacy standards.

Accessing & Updating Your Information

You may request access to the personal information we hold about you, or ask us to correct or update it. To do so, please contact us directly.

Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies or notify you when they are being used.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

Policy Updates

We may update this policy to reflect changes in our operations or legal obligations. Updates will be posted on this page and are effective immediately.

Contact Us

If you have any questions about this policy or how your information is handled, please contact:

The Orchard Wellness Centre
info@theorchardwellness.com.au
(03) 9041 8357